FAQs
Answers so you can shop with peace of mind
Frequently asked questions, organized with the same clean, premium tone as the rest of the site.
Most silhouettes follow a relaxed, editorial fit. Every product page includes sizing references. If you are unsure, write to us and we will help you choose.
Within mainland Spain, target times are 24-72 business hours. For special campaigns or drops it can extend up to 5 days. You will always receive tracking by email.
Yes. You have 14 days from delivery to request a size exchange. The item must be in perfect condition with its original tags. Write to us at santofimia.shop@gmail.com.
Some pieces get restocked, but many are limited drops. The newsletter and the Journal are the first places you will hear about new arrivals.
We accept Visa, Mastercard, Apple Pay, and PayPal. All payments are processed securely with SSL encryption.
Yes, within 14 days of delivery. The item must be unused and have its original tag. Check our exchanges and returns page for more details.
Yes, we ship to Europe and the rest of the world. Times and costs vary by destination. Check our shipping page for more information.
By email at santofimia.shop@gmail.com or through the contact form. We reply within 24-48 business hours.